8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

App says ‘Insufficient Balance’ while sending SMS.

App says ‘Insufficient Balance’ while sending SMS.

Top up your SMS credits from the Billing section. Once funds are added, refresh the app to update your wallet balance.

Related QNAs

The app doesn’t access my microphone.

Go to your phone’s app permissions → enable “Microphone Access” for CallMama. Without it, others can’t hear you.

My number stopped working suddenly.

Inactive balance or expired plan could be the reason. Check your subscription status and renew if necessary.

I can’t make international calls from the app.

Before placing calls:

Check that you have active calling credits.
Make sure international calling is enabled on your plan.
Some countries may be temporarily restricted — check the supported destinations list.

Can I send SMS to short codes (e.g., 5-digit numbers)?

Some short-code services do not support virtual numbers. Use a standard 10-digit number or contact the service provider for alternatives.

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