My balance reduced twice for one call.

My payment was declined while purchasing a virtual number. What should I do?

Make sure your card supports international transactions and has sufficient balance. If needed, contact your bank to enable online or overseas payments. You can also try another card or payment method.

Why can’t I purchase a virtual number?

If you’re unable to purchase a number, please ensure:

• Your payment card is active and authorized for international transactions.
• Your CallMama account is verified and linked to a valid email.
• Try refreshing the app, clearing cache, or switching your internet connection before retrying.

I can’t find my purchased number.

Go to My Numbers → Active Numbers and refresh the page. Logging out and back in forces a full sync from our server if it doesn’t appear right away.