8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

I topped up, but calls still don’t go through.

I topped up, but calls still don’t go through.

Sometimes wallet updates take a minute. Refresh or restart the app to reload your balance.

Related QNAs

Can I use the same number on multiple devices?

Yes — you can log in with the same credentials on several devices. Just note that active calls work on one device at a time.

App crashes whenever I open the SMS tab.

Update to the latest version and clear your app cache. If crashes persist, reinstall the app to refresh your local message database.

My international calls have echo or background noise.

Echos often result from weak Wi-Fi or device feedback. Try using headphones or switching to a wired connection.

How can I check call rates for a country?

Go to “Rates” in the app, select your destination, and view per-minute pricing before dialing.

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