8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

I topped up, but calls still don’t go through.

I topped up, but calls still don’t go through.

Sometimes wallet updates take a minute. Refresh or restart the app to reload your balance.

Related QNAs

Can I export my message history?

Yes, go to Settings → Export Chats. You can download your SMS logs as a .CSV file for backup.

Why does the SMS feature use mobile data instead of my SIM?

CallMama SMS works over the internet (VoIP), not via your cellular provider. A stable connection is needed for sending or receiving.

My balance reduced twice for one call.

It’s usually a sync delay from dual connection attempts. Your account auto-adjusts within 24 hours; refresh to see the correct balance.

I changed SIM cards and lost my SMS.

Your messages are tied to your CallMama account, not your SIM. Log back in using your same credentials to recover them.

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