8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

I completed payment but the number didn’t appear in my account.

Sometimes syncing takes a moment. Try refreshing the app or logging out and logging back in. If the number still doesn’t appear, contact CallMama Support with your transaction ID.

Related QNAs

My messages are delayed for several minutes.

Delays usually occur during carrier congestion.

Wait a few minutes; messages send automatically when the route clears.
You can enable “Delivery Retry” in settings to handle network delays.

The call volume is too low.

Increase your in-call and system volume levels. If still low, plug in earphones for clearer output.

Why is my invoice not showing?

Invoices are generated automatically but can take a few minutes. Refresh the “Billing History” section or re-login to view recent transactions.

Do I need an active subscription to receive SMS?

Yes, your number must remain active to receive new messages. Renew your plan before expiry to avoid missed messages.

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