8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

Why is my number not receiving SMS at all?

Please ensure your plan includes inbound SMS. Go to Settings → Features and verify that SMS reception is enabled for your number.

Related QNAs

Yes — you can log in with the same credentials on several devices. Just note that active calls work on one device at a time.

Yes, if the number hasn’t been used or assigned within seven days. Contact our support team and provide your purchase reference for verification.

Tap and hold the sender’s chat, then choose “Block Contact.” You can also report the number to our team for investigation.

Absolutely — you can tag numbers as Personal, Business, or International to organize your communication better.

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