8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

The international call button is greyed out.

This happens when your balance is zero or the feature isn’t activated. Add funds and refresh the app to unlock calling options.

Related QNAs

Some short-code services do not support virtual numbers. Use a standard 10-digit number or contact the service provider for alternatives.

Go to “My Numbers”, tap the edit icon beside a number, and enter your preferred label like “Business Line 1”.

Invoices are generated automatically but can take a few minutes. Refresh the “Billing History” section or re-login to view recent transactions.

Inactive balance or expired plan could be the reason. Check your subscription status and renew if necessary.

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