8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

App says ‘Insufficient Balance’ while sending SMS.

Top up your SMS credits from the Billing section. Once funds are added, refresh the app to update your wallet balance.

Related QNAs

Why are some calls more expensive than others?

Rates vary by network and line type mobile, fixed, or premium lines may have different costs.

App crashes whenever I open the SMS tab.

Update to the latest version and clear your app cache. If crashes persist, reinstall the app to refresh your local message database.

I hear a busy tone immediately.

The recipient’s line is busy or network is congested. Wait a few seconds before redialing.

Can failed messages resend automatically?

Yes, enable Auto Retry Failed SMS under settings. The app will retry up to three times before marking it failed.

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