8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

My voicemail isn’t working.

Make sure voicemail is enabled under Call Features. If you still can’t access it, refresh your account or reinstall the app.

Related QNAs

I changed SIM cards and lost my SMS.

Your messages are tied to your CallMama account, not your SIM. Log back in using your same credentials to recover them.

I topped up, but calls still don’t go through.

Sometimes wallet updates take a minute. Refresh or restart the app to reload your balance.

Delivery reports are missing or inaccurate.

Some carriers don’t return confirmation reports for VoIP numbers. You can still verify delivery in the chat log if the status shows “Delivered.”

Can I export my message history?

Yes, go to Settings → Export Chats. You can download your SMS logs as a .CSV file for backup.

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