8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

I can’t receive incoming calls.

I can’t receive incoming calls.

Verify your call forwarding and ensure “Do Not Disturb” mode is off. Try logging out and in to refresh incoming routing.

Related QNAs

I want to cancel auto-renewal.

Open Billing → Manage Plan → Auto-Renewal, then toggle it off. You’ll still have full access until your current billing cycle ends.

The call fails with error 403.

Error 403 means “Access Denied” by your plan.

The country might not be included in your subscription.
Upgrade your plan or purchase global access to enable this route.

The app says ‘Number unavailable’.

That number was likely purchased by another user moments earlier. Refresh the list to load available options and select a new one.

My SMS disappears after reading it once.

Auto-clean may be turned on. Disable it in your app settings to keep your chat history longer.

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