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I was charged but didn’t get my number.

I was charged but didn’t get my number.

Sometimes payments take longer to reflect. Email your transaction ID to support@callmama.com — we’ll either activate your number manually or issue a refund.

Related QNAs

Can I send SMS to short codes (e.g., 5-digit numbers)?

Some short-code services do not support virtual numbers. Use a standard 10-digit number or contact the service provider for alternatives.

My message failed with an ‘Unknown Error’.

Restart your app, check your internet, and resend. If the problem persists, clear your cache or reinstall the app.

Calls disconnect after a few seconds.

Poor internet or unstable Wi-Fi often causes this. Switch to mobile data or a stronger signal and try again.

Why can’t I purchase a virtual number?

If you’re unable to purchase a number, please ensure:

Your payment card is active and authorized for international transactions.
Your CallMama account is verified and linked to a valid email.
Try refreshing the app, clearing cache, or switching your internet connection before retrying.

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