8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

Why can’t I hear ringtones for incoming calls?

Why can’t I hear ringtones for incoming calls?

Check if sound permissions are allowed and your device isn’t on silent. You can also change ringtone type in settings.

Related QNAs

I purchased credits but they don’t appear.

Try logging out and logging back in to refresh the wallet. If not visible, send your transaction ID to support for manual addition.

I lost my entire call log.

Call logs are stored securely on our server. Log back in with the same credentials to restore them.

I can’t receive incoming calls.

Verify your call forwarding and ensure “Do Not Disturb” mode is off. Try logging out and in to refresh incoming routing.

My subscription renewal failed.

This usually happens if your card expired or funds are low. Update your payment details and tap “Retry Payment” in the billing section.

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