8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

App says ‘Call Failed’ every time I try.

App says ‘Call Failed’ every time I try.

Try the following steps:

Restart your device.
Verify number format and balance.
Clear app cache or reinstall to remove outdated routing files.

Related QNAs

How do I rename my numbers for easier management?

Go to “My Numbers”, tap the edit icon beside a number, and enter your preferred label like “Business Line 1”.

Can I receive international calls too?

Absolutely. Just ensure “Allow Incoming Calls” is enabled and your virtual number is active.

Why does my call quality keep fluctuating?

Fluctuations happen if your internet bandwidth changes during the call. Close background apps that use data for better voice consistency.

The call connects to a wrong number.

Double-check the dialing format — always start with “+” followed by the country code (e.g., +44 20…).

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