8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

Why can’t I connect to toll-free numbers?

Some international toll-free prefixes block VoIP calls for security. Use a local line or alternate prefix if possible.

Related QNAs

Some countries restrict outbound caller ID for VoIP. Ensure “Show Caller ID” is toggled on in settings; otherwise, it may appear as anonymous.

Please update to the latest version and clear the app cache. Older builds may not be compatible with new routing updates.

Yes, if the number hasn’t been used or assigned within seven days. Contact our support team and provide your purchase reference for verification.

Your app cache may have been cleared automatically. Re-sync your inbox by refreshing or logging out and back in.

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