8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

There’s voice delay during calls.

There’s voice delay during calls.

High network latency can cause echo or delay. Try reconnecting to a faster network or closing background downloads.

Related QNAs

The app says ‘Server Timeout’ when sending messages.

This occurs if your internet connection drops mid-send. Wait a few moments and resend the message once reconnected.

My voicemail isn’t working.

Make sure voicemail is enabled under Call Features. If you still can’t access it, refresh your account or reinstall the app.

Why do I get ‘Destination Unreachable’?

That message means the recipient’s carrier is temporarily offline. Retry after a few minutes.

I can’t make international calls from the app.

Before placing calls:

Check that you have active calling credits.
Make sure international calling is enabled on your plan.
Some countries may be temporarily restricted — check the supported destinations list.

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