8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

There’s a delay before I hear the person.

There’s a delay before I hear the person.

This delay is normal for long-distance calls with higher routing latency. It’s reduced when using a faster 4G or 5G network.

Related QNAs

Can I resend a failed message automatically?

Yes, just tap and hold on the failed message, then select “Resend.” You can also enable auto-resend for failed SMS in your app settings.

Calls disconnect after a few seconds.

Poor internet or unstable Wi-Fi often causes this. Switch to mobile data or a stronger signal and try again.

Do I need an active subscription to receive SMS?

Yes, your number must remain active to receive new messages. Renew your plan before expiry to avoid missed messages.

Can I export my message history?

Yes, go to Settings → Export Chats. You can download your SMS logs as a .CSV file for backup.

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