8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

The international call button is greyed out.

The international call button is greyed out.

This happens when your balance is zero or the feature isn’t activated. Add funds and refresh the app to unlock calling options.

Related QNAs

My message failed with an ‘Unknown Error’.

Restart your app, check your internet, and resend. If the problem persists, clear your cache or reinstall the app.

I lost my entire call log.

Call logs are stored securely on our server. Log back in with the same credentials to restore them.

There’s voice delay during calls.

High network latency can cause echo or delay. Try reconnecting to a faster network or closing background downloads.

Typing in the message box is slow or lagging.

Close other background apps to free memory. Low RAM or outdated app versions can cause lag during input.

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