8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

The audio has crackling or distortion.

The audio has crackling or distortion.

This is caused by poor bandwidth or interference. Try restarting your router or switching to a wired or stable Wi-Fi.

Related QNAs

App says ‘Call Failed’ every time I try.

Try the following steps:

Restart your device.
Verify number format and balance.
Clear app cache or reinstall to remove outdated routing files.

Number purchase stuck on ‘Processing’.

Avoid closing the screen during checkout. It may take up to two minutes for confirmation if it’s still stuck, check your internet and retry the purchase.

How do I reset my password?

Tap “Forgot Password?” on the login screen. A reset link will be sent to your email immediately — follow it to create a new password.

Can failed messages resend automatically?

Yes, enable Auto Retry Failed SMS under settings. The app will retry up to three times before marking it failed.

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