8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

My number shows inactive on dashboard.

My number shows inactive on dashboard.

Expired subscriptions or insufficient balance cause that. Tap “Renew Now” or contact support to reactivate.

Related QNAs

The app says ‘Invalid Number’.

Always include the correct country code (e.g., +1 for US, +44 for UK). Re-enter the number in international format before redialing.

Why is my SMS stuck on ‘Sending’?

If your network is weak, the app can’t complete delivery.

Switch to mobile data or faster Wi-Fi.
Clear app cache to refresh your message queue.

My payment was declined while purchasing a virtual number. What should I do?

Make sure your card supports international transactions and has sufficient balance. If needed, contact your bank to enable online or overseas payments. You can also try another card or payment method.

Where can I view my call history and charges?

Tap “Call Logs” in the app menu. It shows detailed history, duration, and cost per call.

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