The sender may be using unsupported Unicode or emojis. Ask them to resend using plain text to ensure compatibility.
You’re only billed for successfully connected calls. Pre-authorization amounts may appear briefly but will be released automatically.
The recipient’s SIM might be inactive or disconnected. Verify their number before resending your message.
Try logging out and logging back in to refresh the wallet. If not visible, send your transaction ID to support for manual addition.
Simply choose “Add Number” again and follow the same steps. You can manage several numbers under one dashboard.
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