8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

I topped up, but calls still don’t go through.

I topped up, but calls still don’t go through.

Sometimes wallet updates take a minute. Refresh or restart the app to reload your balance.

Related QNAs

Can I leave a voicemail for international contacts?

Yes. If the call isn’t answered, your message is stored in their voicemail inbox automatically.

Typing in the message box is slow or lagging.

Close other background apps to free memory. Low RAM or outdated app versions can cause lag during input.

Why is my call getting muted automatically?

Auto-mute may be active in your settings or triggered by your phone’s proximity sensor. Disable it in app preferences and retry.

The audio has crackling or distortion.

This is caused by poor bandwidth or interference. Try restarting your router or switching to a wired or stable Wi-Fi.

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