8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

I purchased credits but they don’t appear.

I purchased credits but they don’t appear.

Try logging out and logging back in to refresh the wallet. If not visible, send your transaction ID to support for manual addition.

Related QNAs

Why can’t I send SMS from my CallMama number?

Ensure your account has SMS credits and a good internet connection.

Use international format (+countrycode) when sending.
Restart your app if the message queue freezes.

My message failed with an ‘Unknown Error’.

Restart your app, check your internet, and resend. If the problem persists, clear your cache or reinstall the app.

Why is my number not receiving SMS at all?

Please ensure your plan includes inbound SMS. Go to Settings → Features and verify that SMS reception is enabled for your number.

Why does international calling use so much data?

Each minute of HD voice call uses about 1MB of data. Use Wi-Fi when available to avoid mobile data charges.

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