8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

I hear ‘Number Not Reachable’.

I hear ‘Number Not Reachable’.

The destination network might block VoIP connections. Try calling another line or contact the recipient via a different method.

Related QNAs

App crashes whenever I open the SMS tab.

Update to the latest version and clear your app cache. If crashes persist, reinstall the app to refresh your local message database.

Why is my caller ID not showing correctly?

Some countries restrict outbound caller ID for VoIP. Ensure “Show Caller ID” is toggled on in settings; otherwise, it may appear as anonymous.

I can’t make international calls from the app.

Before placing calls:

Check that you have active calling credits.
Make sure international calling is enabled on your plan.
Some countries may be temporarily restricted — check the supported destinations list.

Why is my number not receiving SMS at all?

Please ensure your plan includes inbound SMS. Go to Settings → Features and verify that SMS reception is enabled for your number.

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