8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

I can’t make international calls from the app.

I can’t make international calls from the app.

Before placing calls:

Check that you have active calling credits.
Make sure international calling is enabled on your plan.
Some countries may be temporarily restricted — check the supported destinations list.

Related QNAs

My number shows inactive on dashboard.

Expired subscriptions or insufficient balance cause that. Tap “Renew Now” or contact support to reactivate.

My voicemail isn’t working.

Make sure voicemail is enabled under Call Features. If you still can’t access it, refresh your account or reinstall the app.

My number isn’t activating after payment.

Activation usually completes within minutes, but delays can occur.

Restart the app or log out and back in.
Ensure your payment was successfully processed.
If still inactive after 10 minutes, contact support@callmama.com with your transaction ID.

I topped up, but calls still don’t go through.

Sometimes wallet updates take a minute. Refresh or restart the app to reload your balance.

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