8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

I can’t find my purchased number.

I can’t find my purchased number.

Go to My Numbers → Active Numbers and refresh the page. Logging out and back in forces a full sync from our server if it doesn’t appear right away.

Related QNAs

Why do calls drop instantly after dialing?

Instant disconnection usually means:

Incorrect dialing format (always start with +country code).
Weak network or insufficient credits.
Recheck both and retry.

Can I use custom SMS tones for different contacts?

Yes, under Notification Settings, assign unique tones to specific contacts for easy identification.

Why is my caller ID not showing correctly?

Some countries restrict outbound caller ID for VoIP. Ensure “Show Caller ID” is toggled on in settings; otherwise, it may appear as anonymous.

Why is my invoice not showing?

Invoices are generated automatically but can take a few minutes. Refresh the “Billing History” section or re-login to view recent transactions.

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