8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

I am getting a “Transaction Failed” error. What can I do?

I am getting a “Transaction Failed” error. What can I do?

Clear the app cache, ensure you have a stable internet connection, and try again. If using mobile data, switch to Wi-Fi or vice-versa.

Related QNAs

My account shows duplicate numbers.

This can happen if the purchase request was retried multiple times. Simply refresh your dashboard; if the issue persists, contact support for quick correction.

Can I export my message history?

Yes, go to Settings → Export Chats. You can download your SMS logs as a .CSV file for backup.

I lost my entire call log.

Call logs are stored securely on our server. Log back in with the same credentials to restore them.

Why is my selected country not showing?

Sometimes, specific country numbers may be temporarily out of stock.

Try selecting a different number type (Local, Mobile, Toll-Free).
Refresh your app or check again after a few hours.
You can also subscribe to alerts for when new numbers become available.

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