8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

How do I reset my password?

How do I reset my password?

Tap “Forgot Password?” on the login screen. A reset link will be sent to your email immediately — follow it to create a new password.

Related QNAs

How can I manually refresh my inbox?

Simply swipe down on the message list to force a refresh. It rechecks for new incoming messages from the server.

Why do calls drop instantly after dialing?

Instant disconnection usually means:

Incorrect dialing format (always start with +country code).
Weak network or insufficient credits.
Recheck both and retry.

I want to cancel auto-renewal.

Open Billing → Manage Plan → Auto-Renewal, then toggle it off. You’ll still have full access until your current billing cycle ends.

How do I rename my numbers for easier management?

Go to “My Numbers”, tap the edit icon beside a number, and enter your preferred label like “Business Line 1”.

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