8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

Do I need an active subscription to receive SMS?

Yes, your number must remain active to receive new messages. Renew your plan before expiry to avoid missed messages.

Related QNAs

There may be a small sync delay between local and server records, but billing always reflects the exact connected duration.

Try logging out and logging back in to refresh the wallet. If not visible, send your transaction ID to support for manual addition.

Close other background apps to free memory. Low RAM or outdated app versions can cause lag during input.

This usually happens if your card expired or funds are low. Update your payment details and tap “Retry Payment” in the billing section.

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