8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

Can I get a refund for unused numbers?

Can I get a refund for unused numbers?

Yes, if the number hasn’t been used or assigned within seven days. Contact our support team and provide your purchase reference for verification.

Related QNAs

Why can’t I purchase a virtual number?

If you’re unable to purchase a number, please ensure:

Your payment card is active and authorized for international transactions.
Your CallMama account is verified and linked to a valid email.
Try refreshing the app, clearing cache, or switching your internet connection before retrying.

How do I archive older SMS conversations?

Swipe left on any message thread and tap “Archive.” Archived chats can be restored anytime from the archive list.

SMS failed with error 30007.

This error means your message was flagged by the carrier as spam.

Avoid including shortened links or marketing keywords.
Rephrase and resend using plain language.

Why am I charged for a call that didn’t connect?

You’re only billed for successfully connected calls. Pre-authorization amounts may appear briefly but will be released automatically.

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