8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

Call button doesn’t respond.

Call button doesn’t respond.

Restart your device or reinstall the app. Frozen buttons can result from cache corruption.

Related QNAs

My balance reduced twice for one call.

It’s usually a sync delay from dual connection attempts. Your account auto-adjusts within 24 hours; refresh to see the correct balance.

How do I add multiple numbers?

Simply choose “Add Number” again and follow the same steps. You can manage several numbers under one dashboard.

There’s voice delay during calls.

High network latency can cause echo or delay. Try reconnecting to a faster network or closing background downloads.

There’s a delay before I hear the person.

This delay is normal for long-distance calls with higher routing latency. It’s reduced when using a faster 4G or 5G network.

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