8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

Why did all my SMS disappear after logging out?

Only messages synced to cloud backup are restored after logout. Enable “Auto Cloud Backup” to prevent future loss.

Related QNAs

What happens if my balance runs out during a call?

The call will disconnect immediately when your balance reaches zero. Enable auto-recharge to prevent interruptions.

How can I manually refresh my inbox?

Simply swipe down on the message list to force a refresh. It rechecks for new incoming messages from the server.

I topped up, but calls still don’t go through.

Sometimes wallet updates take a minute. Refresh or restart the app to reload your balance.

My virtual number can’t make calls.

Check that you have calling credits and microphone permissions are enabled. If issues continue, test with another number or restart the app.

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