8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

My SMS disappears after reading it once.

Auto-clean may be turned on. Disable it in your app settings to keep your chat history longer.

Related QNAs

My number stopped working suddenly.

Inactive balance or expired plan could be the reason. Check your subscription status and renew if necessary.

Do I need an active subscription to receive SMS?

Yes, your number must remain active to receive new messages. Renew your plan before expiry to avoid missed messages.

I’m not getting verification codes.

Some services block codes to VoIP numbers. Confirm your number supports SMS or try receiving via a different channel.

How do I change my number type from local to toll-free?

Delete the existing number and purchase a new toll-free one. Each number type uses a separate routing category.

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