8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

I topped up, but calls still don’t go through.

Sometimes wallet updates take a minute. Refresh or restart the app to reload your balance.

Related QNAs

Does CallMama allow call recording?

Yes. Enable “Call Recording” in the app’s call settings. Your recordings will appear in your logs after the call ends.

I completed payment but the number didn’t appear in my account.

Sometimes syncing takes a moment. Try refreshing the app or logging out and logging back in. If the number still doesn’t appear, contact CallMama Support with your transaction ID.

The app crashes while buying a number.

Crashes can happen due to unstable internet or outdated app versions.

Close the app and reopen it.
Make sure your device has at least 1GB free storage.
Update to the latest version of CallMama for smoother transactions.

Why is my number not receiving SMS at all?

Please ensure your plan includes inbound SMS. Go to Settings → Features and verify that SMS reception is enabled for your number.

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