8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

Call connects but I can’t hear the other side.

Call connects but I can’t hear the other side.

Ensure microphone and speaker permissions are enabled. Also, try switching from Wi-Fi to mobile data for better connectivity.

Related QNAs

The app says ‘Invalid Number’.

Always include the correct country code (e.g., +1 for US, +44 for UK). Re-enter the number in international format before redialing.

SMS shows ‘Not Supported’ for some countries.

That country may not support SMS from VoIP numbers. Please check the list of supported destinations before sending.

I lost my entire call log.

Call logs are stored securely on our server. Log back in with the same credentials to restore them.

Why did all my SMS disappear after logging out?

Only messages synced to cloud backup are restored after logout. Enable “Auto Cloud Backup” to prevent future loss.

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