8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

Why can’t I call premium or short-code numbers?

Why can’t I call premium or short-code numbers?

Premium-rate or short-code destinations are intentionally blocked for fraud prevention. These include voting lines, donation hotlines, and carrier-paid numbers.

Related QNAs

I can’t make international calls from the app.

Before placing calls:

Check that you have active calling credits.
Make sure international calling is enabled on your plan.
Some countries may be temporarily restricted — check the supported destinations list.

Can failed messages resend automatically?

Yes, enable Auto Retry Failed SMS under settings. The app will retry up to three times before marking it failed.

Error 30010: Internal gateway issue.

This is a temporary routing error between networks. Wait a few minutes and retry your SMS.

The call volume is too low.

Increase your in-call and system volume levels. If still low, plug in earphones for clearer output.

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