8/F CHINA HONG KONG TWR, 8-12 HENNESSY RD, Wan Chai, Hong Kong

I can’t find my purchased number.

Go to My Numbers → Active Numbers and refresh the page. Logging out and back in forces a full sync from our server if it doesn’t appear right away.

Related QNAs

Calls disconnect after a few seconds.

Poor internet or unstable Wi-Fi often causes this. Switch to mobile data or a stronger signal and try again.

My payment failed during checkout.

Ensure your card details are correct and there’s enough balance. If your bank blocks international payments, enable it temporarily and retry.

Can I enable automatic top-up?

Yes, in Billing Settings, toggle “Auto-Recharge” and set your preferred threshold amount.

The app crashes when I try to place a call.

Please update to the latest version and clear the app cache. Older builds may not be compatible with new routing updates.

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