CallMama wants its app and website to be usable by everyone, including people who use assistive technology. This statement explains our approach and how to reach us if you hit a barrier.
1. Our commitment
We aim to align the CallMama website and mobile apps with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as our working standard. We are also working towards WCAG 2.2, published in October 2023, which adds improvements in the areas of focus visibility, minimum target sizes, and accessible authentication. Accessibility is part of how we build and maintain the Service — not an afterthought.
For users in the European Union: CallMama is committed to meeting the requirements of the EU European Accessibility Act (Directive 2019/882), which applies to private digital services from 28 June 2025. The technical standard underpinning the EAA is EN 301 549 v3.2.1, which maps closely to WCAG 2.1 AA. We are working to meet this standard across our website, web portal, and mobile apps.
For users in the United Kingdom: CallMama takes its duty to make reasonable adjustments for disabled users seriously, consistent with the Equality Act 2010. If you face a barrier that prevents you from using our Service, contact us and we will work to remove or reduce it.
2. What we do
- Design for keyboard and screen-reader use, clear focus states, and readable contrast.
- Provide text labels for controls and meaningful alternative text for images.
- Support the accessibility features of iOS and Android in the mobile apps, such as larger text, screen readers, and reduced motion.
- Review accessibility when we ship significant changes. Where we provide downloadable documents — such as invoices or receipts — we aim to make these accessible.
- For third-party components in our Service (such as the Stripe payment form), we inform our providers of our accessibility requirements and provide accessible alternatives where possible.
3. Known limitations
Our current conformance status is: partially conforming with WCAG 2.1 Level AA. This means most of the Service meets the standard but some areas do not yet fully conform, including certain third-party embedded content and some newer features still being refined. We work to fix issues as we find them and welcome reports.
We aim to progress from partially conforming to fully conforming during 2026.
4. Get help or report a barrier
If you cannot access part of CallMama, or you need information in a different format, contact us and we will help and work to fix the problem:
Email: support@callmama.com. We will acknowledge your report within 5 business days and aim to resolve it within 20 business days.
If we are unable to resolve your accessibility complaint directly, you have the right to escalate. In the EU, each Member State has a designated enforcement body under the European Accessibility Act — contact your national consumer authority for details. In the UK, you can contact the Equality and Human Rights Commission (equalityhumanrights.com) or seek advice from a disability rights organisation. We will always tell you who to contact if we cannot resolve your issue directly.
We can provide information in alternative formats on request — including large print, plain text, or audio. Just tell us what you need when you contact us.
Please tell us: the page or screen affected; your device, browser, or assistive technology; and what went wrong or what you were trying to do. The more detail you can give us, the faster we can fix it.
5. Feedback
Accessibility feedback helps us improve. We review every report and use it to prioritise fixes. We publish an updated accessibility statement at least once a year or when significant changes are made to the Service. If you would like to be notified of updates, email accessibility@callmama.com.
This page is part of CallMama's compliance documentation. See also our Privacy Policy, Terms of Service, and contact options.
