A sub-processor is a third party that processes personal data on CallMama's behalf to help us run the Service. This page lists CallMama's sub-processors, in line with our Privacy Policy and our Data Processing Agreement. We require each sub-processor to provide appropriate safeguards for personal data.
Infrastructure and platform sub-processors
| Sub-processor | Purpose | Data categories | Location | Transfer safeguard |
|---|---|---|---|---|
| Hetzner (Hetzner Online GmbH) | Application hosting, database, file/recording storage | Account data, call/message records, voicemail, call recordings, device/usage data | Germany (EU), United Kingdom, and United States | EU SCCs / UK Addendum (for data hosted in the US) |
| Vercel | Hosting of the CallMama marketing website | Website visitor data (IP, device, cookie data) | United States | EU SCCs / UK Addendum |
| Stripe | Payment processing and recurring (auto-renewal) billing | Payment data, billing contact, transaction data | United States | EU SCCs / UK Addendum |
Communications / carrier sub-processors
To connect calls and deliver messages, CallMama works with upstream telecommunications carriers and messaging providers. Connecting any call or delivering any text necessarily passes routing data to other carriers.
| Sub-processor | Purpose | Data categories | Location | Transfer safeguard |
|---|---|---|---|---|
| Voice carrier — to be added | Call origination and termination | Caller/called numbers, call routing and detail records | — | EU SCCs / UK Addendum |
| SMS provider / aggregator — to be added | SMS delivery and (US) 10DLC registration | Sender/recipient numbers, message metadata and content | — | EU SCCs / UK Addendum |
Update in progress: the voice and SMS carrier rows above are being finalised. This list will be updated with the specific providers as soon as the disclosure is complete.
App distribution
The CallMama mobile apps are distributed through the Apple App Store and Google Play. These platforms process limited data in connection with app downloads, in-app purchases made through the store, and store analytics, under their own terms.
Changes and notification
We update this list when sub-processors change. Where required, we notify affected customers before a new sub-processor begins processing personal data. To be notified of changes, email privacy@callmama.com.
This page is part of CallMama's compliance documentation. See also our Privacy Policy, Terms of Service, and contact options.
