Privacy Policy

1. Introduction and Scope

Welcome to Callmama. This Privacy Policy explains how Callmama Limited ("us," "we," "Callmama," or "Callmama Limited"), a telecommunications company registered in Hong Kong, collects, uses, safeguards, and discloses information resulting from your use of our services. This includes our website (www.callmama.com), mobile applications (Callmama), virtual phone number services, international calling, and SMS/text messaging services (collectively, the "Services").

Our commitment is to protect your privacy and ensure the security of your personal information. This Privacy Policy applies to all users of our Services worldwide and governs your visit to our website and use of our Services. By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, you should not use our Services or engage with our website.

This document outlines the types of information collected and recorded by Callmama and how we use it. If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us at info@callmama.com.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our Services. We obtain information when you visit our website, contact us, become a customer, use a phone number provided through our Services, or download data about your account.

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide when you:

• Register for an account on our website or app.
• Express interest in obtaining information about us or our Services.
• Purchase products or services.
• Participate in activities on the Services (e.g., contests, sweepstakes, newsletters).
• Contact us for support or other inquiries.

The personal information we collect may include:

• Contact and Account Information: Name, email address, phone number, billing address, and business name.
• Payment Information: Credit card details or other payment information necessary to process your purchases, handled securely by our payment processing partners (e.g., Stripe).
• Know Your Customer (KYC) Information: In certain situations, due to service limitations or regulatory compliance obligations, we may require identity verification (KYC). This may involve submitting supporting documentation, such as government-issued identification or proof of address. Some KYC processes may be handled by third-party service providers, whose privacy policies also apply.
• Communications: Information you provide when contacting our sales, support, or other teams, including records and copies of your correspondence.
• Feedback and Testimonials: If you provide feedback or submit reviews/testimonials (e.g., on third-party platforms or directly to us), we may collect and use this information, including your name, photo (if provided), and position, for marketing purposes, with your consent where required.

2.2 Information Collected Automatically

When you visit, use, or navigate our Services, we may automatically collect certain information that does not typically reveal your specific identity but may include:

• Device Information: IP address, device type, browser type and characteristics, operating system, language preferences, device settings, unique device identifiers, and device name.
• Usage Information: Details of your interactions with our Services, such as access times, pages viewed, links clicked, features used, referring URLs, country, and location. This information is primarily needed to maintain the security and operation of our Services and for internal analytics and reporting.
• Call Detail Records (CDRs): For our telecommunication services, we collect records on behalf of our customers, including the phone number dialed, the calling number, time of day, and call duration.
• Call Audio Recordings: If you subscribe to our call recording feature (a paid service available only via our Web platform), we store call audio recordings for the last 30 days. This information is accessible to you and authorized Callmama support personnel through a secured portion of our platform. For diagnosing call quality issues, we may temporarily record call audio for troubleshooting, which is deleted after the troubleshooting period.
• Cookies and Similar Tracking Technologies: We use cookies, web beacons, and pixels to collect and store information to tailor website experiences, improve our Services, and provide customized information. You can configure your browser to remove or reject cookies, though this may affect certain features. Refer to our Cookie Policy (if applicable) for details.

2.3 Information from Third-Party Sources

We may collect personal information from third parties and other sources, such as:

• Affiliate Partners and Integrated Services: Information from partners or services integrated with our platform.
• Advertisers: Data from advertising networks to enhance our marketing efforts.
• Publicly Available Sources: Information from public sources, such as your LinkedIn profile, that we believe is relevant to your use of our Services.

Information collected from third parties is combined with data collected through our Services and treated as personal information per this Privacy Policy.

2.4 Information Collected by Our Clients

If you are a customer of one of our clients using Callmama's Services (e.g., for their business phone system), that client is responsible for the information they collect from you. Our clients must provide notice to their customers about the storage and usage of their personal data. We typically do not have direct access to this information, except as necessary to provide and maintain the underlying services (e.g., processing CDRs).

2.5 Free Tools

When using our free tools (if offered), the information you provide is processed during your active session and is generally not stored on our servers. This data is discarded immediately after the session ends or shortly thereafter.

3. How We Use Your Personal Information

We use your personal information for purposes based on legitimate business interests, fulfillment of our contract with you, compliance with legal obligations, and/or your consent. We indicate the specific processing grounds where appropriate. The ways we use your personal information include:

3.1 To Provide and Manage Our Services

• To set up and manage your account.
• To process purchases and deliver requested services, including assigning phone numbers and enabling calls and messages.
• To provide customer support and respond to inquiries and requests.
• For billing and collection purposes.

3.2 To Improve and Enhance Our Services

• To understand how users interact with our Services to enhance functionality and user experience.
• To analyze preferences, usage trends, and improve features.
• To personalize services according to user preferences and provide customized information.
• For internal analytics and reporting.

3.3 To Communicate with You

• To send announcements, updates, service-related communications, and administrative messages (e.g., account management, billing, security alerts, legal compliance).
• To send marketing and promotional materials if you have shown interest or agreed to receive such communications. You can opt out at any time.
• To request feedback on our Services.
• To contact you by phone for support, sales, or other business purposes if you provide your number for these reasons.

3.4 For Security and Fraud Prevention

• To maintain the security and operation of our Services.
• To protect your account and our Services from unauthorized access and fraudulent activities.
• To detect and prevent violations of our Terms of Service.

3.5 For Legal and Compliance Purposes

• To comply with legal obligations, court orders, judicial proceedings, or other legal processes.
• To respond to lawful requests from public authorities, including to meet national security or law enforcement requirements.
• To exercise, establish, or defend our legal rights.
• To protect your vital interests or those of another person.

Even after account cancellation or expiration, you may receive certain communications from our sales and marketing teams, which you can opt out of.

4. How We Share Your Information

We do not sell, trade, or distribute your personal information to third parties for their own use without your consent, except as described in this Privacy Policy or as permitted by law. We may share your personal information in the following circumstances:

4.1 With Service Providers and Partners

We share information with third-party service providers who perform services on our behalf, such as payment processors (e.g., Stripe), data analysis providers, hosting and maintenance providers, chat feature providers, analytics services, and customer support services.

We limit access to your information, providing only what is necessary for them to perform their services, and they are obligated to maintain confidentiality.

• Carrier Provider Documentation: We may share specific information required by carrier providers to obtain a phone number. This data is securely transferred and protected, and our carrier providers may be certified under relevant data protection frameworks.
• Payment Details: Our payment processing platforms securely store and process payment details, which are not shared externally for other purposes.

4.2 With Group Companies

We may share your information with our group companies for operational purposes, if applicable.

4.3 For Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. If Callmama Limited is involved in a bankruptcy proceeding, your information may be shared with the acquirer.

4.4 For Legal Requirements and Protection

We may disclose your information if required by law, subpoena, search warrant, court order, or other valid legal process, or to:

• Comply with requests from government agencies, public authorities, or law enforcement, including to meet national security or law enforcement requirements.
• Exercise, establish, or defend our legal rights, or protect against fraud, misuse, and unlawful acts.
• Protect your vital interests, or the vital interests, rights, property, or safety of Callmama, our users, or the general public.

4.5 With Your Consent

We may disclose your personal information for any other purpose with your consent.

4.6 Aggregated or Anonymized Data

We may share aggregated or anonymized data that does not directly identify you with third parties for research, marketing, or other purposes.

4.7 Public Information

Information you choose to make public, such as your public profile, may be accessed by any visitor.

We aim to minimize sharing your personal information, disclosing it only as needed for legitimate business purposes or as legally required, and we ensure service providers protect your data.

5. Data Security and Retention

5.1 Data Security

Callmama Limited implements appropriate technical and organizational security measures, including Secure Socket Layer (SSL) protocol or similar technologies, to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

5.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing Services, complying with legal obligations, resolving disputes, and enforcing agreements.

• Account Data: Retained as long as there is a legitimate business reason, such as providing services or meeting legal obligations.
• Workspace/Account Expiration/Cancellation:
  • If a workspace or account subscription expires, all associated data, including any remaining credits, will be permanently deleted on the same day of expiry. There is no recovery option for this data. Similarly, non-VoIP numbers will be deleted immediately upon expiry of the workspace or number subscription, whichever occurs first, with no recovery option. The empty workspace or account record may remain in our systems.
  • If we or you cancel your subscription, associated data (numbers, logs) may be deleted on the next billing date or as per our defined data deletion timeline.
• Fraudulent Activities: Accounts involved in fraudulent activities may face permanent suspension, and Callmama is not liable for resulting data loss.
• Free Tools Data: Data entered into free tools is typically not retained after the session ends and is discarded immediately.
• Call Recordings: Stored for the duration you select (if opted-in). Diagnostic call recordings are deleted after the troubleshooting period.
• CDRs: Retained for the duration of the customer account or as required by law or for legitimate business purposes.

When data is no longer needed, we delete or anonymize it where possible and appropriate.

6. Your Rights and Choices

Depending on your location and applicable law (e.g., GDPR, CCPA, Hong Kong's Personal Data (Privacy) Ordinance), you may have the following rights regarding your personal information:

6.1 Right to Access and Correction

You may access and request correction of inaccurate or incomplete personal information. You can often review and edit account information in your account settings or by contacting us.

6.2 Right to Deletion (Right to be Forgotten)

You may request deletion of your personal information, subject to legal or business retention requirements (e.g., for compliance, accounting, or fraud prevention). Contact us to request deletion.

6.3 Right to Restrict or Object to Processing

You may limit or object to the processing of your personal data in certain circumstances.

6.4 Right to Data Portability

You may request the transfer of your personal data to another organization or to you in a structured, commonly used, and machine-readable format.

6.5 Right to Withdraw Consent

If we process your data based on consent, you may withdraw it at any time. Withdrawal does not affect prior processing or processing based on other lawful grounds.

6.6 Right to Opt-Out of Marketing Communications

You can opt out of promotional communications by following unsubscribe instructions, adjusting preferences in your account, or contacting us. You cannot unsubscribe from essential service-related or administrative messages.

6.7 CCPA Rights (for California Consumers)

If applicable, California consumers have rights under the CCPA, including:

• Disclosure of categories and specific pieces of personal data collected.
• Confirmation that Callmama does not sell personal data.

Requests typically receive a response within one month, or as required by law.

6.8 GDPR Rights (for EU Individuals)

If applicable, GDPR provides EU residents rights to access, rectify, erase, restrict processing, data portability, and object to processing. We may offer a Data Processing Addendum (DPA) for customers collecting data from EU individuals.

To exercise these rights, contact us using the details in Section 13.

7. International Data Transfers

As a global service, your information may be transferred to, stored, and processed in countries other than your own, including Hong Kong and other locations where our servers or service providers operate. These countries may have different data protection laws.

By consenting to this Privacy Policy and submitting information, you agree to such transfers. We ensure secure treatment of your data through measures like standard contractual clauses or reliance on adequacy decisions, in accordance with applicable data protection laws.

8. Children's Privacy

Our Services are not intended for individuals under 18 (or the age of majority in their jurisdiction). We do not knowingly collect personal information from children under this age. If you believe your child has provided personal information without consent, contact us immediately, and we will promptly remove such information.

9. Cookies and Tracking Technologies; Do-Not-Track

9.1 Cookies and Similar Technologies

We use cookies, web beacons, and pixels to track activity and store information to enhance user experience and tailor Services.

Cookies are small data files that may include an anonymous unique identifier. You can configure your browser to reject cookies, but this may affect certain features.

Refer to our Cookie Policy (if applicable) for more details.

9.2 Do-Not-Track (DNT)

We do not currently respond to DNT browser signals, as no uniform standard exists.

If a standard is adopted, we will update this Privacy Policy accordingly.

10. Third-Party Links and Services

Our Services may contain links to third-party websites or services not owned or controlled by Callmama. These third parties have their own privacy policies, and we are not responsible for their practices or content. Review their privacy policies before sharing personal information. Interactions through integrated third-party platforms (e.g., customer support chat tools) are subject to their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates are effective immediately upon posting on our Services (e.g., www.callmama.com). We will notify you of significant changes via the Service, website, or email (if available). Continued use after changes implies acceptance, except for new processing requiring consent.

12. Communication Channels

Our official communication channels include:

• Email: Using official domains (e.g., support@callmama.com).
• Website: www.callmama.com.
• Ticketing System: Designated systems for ticket creation and management.
• Online Chat: Designated systems for chat support.

Data shared through these channels is processed per this Privacy Policy. Be cautious of communications from unofficial sources. Contact our support team via our website if unsure about authenticity. We may update these channels and will notify users through existing official channels.

13. Contact Us

For questions, concerns, or to exercise your rights, contact Callmama Limited at:

14. Consent

By using our website (www.callmama.com) and Services, you consent to this Privacy Policy and agree to its terms. If you do not agree, please contact us or discontinue use of the Callmama platform.